Refund policy

All sales are final. NEVERLEAVINGHEAVEN does not accept returns or offer refunds for change of mind, sizing issues, or unwanted items.

We only accept exchange requests for items that arrive damaged, defective, or incorrect.

Customers must contact us within 48 hours of receiving their order to report any issue. Requests submitted after 48 hours may not be eligible for an exchange.

To be eligible for an exchange, the item must be:

  • In its original packaging
  • Unworn
  • Unwashed
  • Unused
  • In as-new condition
  • Free from damage other than the defect being reported
  • Accompanied by proof of purchase

We reserve the right to refuse an exchange if the item does not meet these requirements.

Customers are responsible for return shipping costs when sending merchandise back for an approved exchange, unless otherwise required by applicable law.

If a refund is approved for a damaged, defective, or incorrect order, please allow 3–5 business days for the refund to process after it has been issued. Your bank or payment provider may require additional processing time.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at:

info@neverleavingheaven.us

Please include:

  • Your order number
  • Name on the order
  • Email address used to place the order
  • A description of the issue
  • Your requested resolution
  • Clear photos showing the defect, damage, incorrect item, or print-quality issue

Do not send merchandise back before contacting us and receiving return or exchange instructions.

NEVERLEAVINGHEAVEN reserves the right to review all claims and determine eligibility for an exchange or refund in accordance with this policy and applicable law.